Technical Tips

Here are some informative tips to make your Canvas experience more pleasant:

1. When possible, use one of the browsers that is listed below: Canvas works best with Firefox and Chrome, although it will work with Internet Explorer and Safari, too.

2. On the left hand side (bottom corner) there is a Help button which has access to Canvas Instructor Guides and Video Tutorials. If you have a question or need assistance use the Help button.

Note: Any password changes must be done through Web Advisor Links to an external site. or the Helpdesk at 830-591-7323.

Computer and Browser:

Although Canvas runs on any computer (PC or Mac) and any browser, Canvas runs best on Mozilla Firefox or Google Chrome.

Note: All SWTJC computers have Google Chrome installed.

If you do not have either of these browsers on your personal computer, simply download one of them now by clicking below:

Firefox Links to an external site.

Google Chrome Links to an external site.

Please ensure that your pop-up blocker settings allow the course to open. Instructions to adjust your pop-up blocker settings are linked below.

Allowing Pop-ups in Google Chrome Links to an external site.

Allowing Pop-ups in Mozilla Firefox Download Allowing Pop-ups in Mozilla Firefox

Allowing Pop-ups in Internet Explorer Links to an external site.

Technical Support:

Please contact Canvas support for questions about Canvas tools, courses etc. through the Help button on the bottom left hand corner. Canvas support is available 24/7.

Please contact the SWTJC IT Helpdesk at 830-591-7323 for help with browsers, pop-up settings, password changes and any other (local/SWTJC) technical issues.